Apple Service Fundamentals

at Future Media Concepts - Downtown, Washington, D.C.

(152)
Course Details
Price:
$2,100 8 seats left
Start Date:

Mon, Apr 22, 10:00am - Apr 24, 5:30pm (3 sessions)

Next start dates (1)

Location:
Downtown, Washington, D.C.
1627 K St NW Ste 900
Btwn 16th & 17th Streets NW
Washington, District of Columbia 20006
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Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 8

What you'll learn in this apple training:

Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

What You Will Learn
Upon completion of the Apple Service Fundamentals course, students will be able to:
  • Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
  • Position a repair, upgrade or attachment so it's clear that the recommendation helps to solve the customer's issue
  • Identify and validate strategies for setting realistic resolution expectations
  • Identify and practice ESD precautions
  • Identify the customer statements that generate a Safety First case
  • Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
  • Explain why documentation is important to the service workflow. Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
  • Find and use any Apple product's serial number to determine its level of coverage
  • Describe the importance of accurate troubleshooting to the business and the customer
  • Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level evaluation and isolation skills
  • List the tools and resources that are available to help troubleshoot

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Refund Policy
If notice is given 15 or more calendar days before the start of a class, the student may receive a full refund or reschedule less a $150 administrative fee. If notice is given less than 15 calendar days, no rescheduling or refunds are permitted. All cancellations and registration changes must be received in writing. Please mail to [email protected] Attendee substitutions may be made for any student without penalty of additional cost at any time until the class begins. Clients who take at least one class in a master class may not cancel and are responsible for the entire Master Class fee.

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Start Dates (2)
Start Date Time Teacher # Sessions Price
10:00am - 5:30pm TBD 3 $2,100
This course consists of multiple sessions, view schedule for sessions.
Tue, Apr 23 10:00am - 5:30pm TBD
Wed, Apr 24 10:00am - 5:30pm TBD
10:00am - 5:30pm TBD 3 $2,100
This course consists of multiple sessions, view schedule for sessions.
Tue, May 21 10:00am - 5:30pm TBD
Wed, May 22 10:00am - 5:30pm TBD

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School: Future Media Concepts

Future Media Concepts

About Us
In 1994, Jeff Rothberg and Ben Kozuch launched Future Media Concepts as the world's first Avid Authorized Training Center. Over the years, FMC expanded its curriculum to become the nation's premier digital media training center representing the leading software manufacturers, including Adobe,...

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